FreeSpinz Privacy Policy

At FreeSpinz Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our casino and sportsbook platform. This Privacy Policy explains how we collect, use, store and protect your information when you visit freespinz.com, register an account, or use any of our services. By using our platform, you agree to the practices described below.

Who We Are

FreeSpinz Casino is operated by Pacific Odds S.R.L., registered in Costa Rica under registration number 3-102-934457, with its registered address at 3335 10th Avenue, Catedral District, San Jose, Costa Rica. Our payment processing is handled by Bee Dream Limited, registered in Cyprus (HE378199), located at Iphigenias 14, 3036 Limassol. We operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202510032-FI1. Throughout this document, "we", "our" and "us" refer to the FreeSpinz Casino operator.

Information We Collect

We collect several categories of information to provide you with a safe and personalised gaming experience. When you create an account at FreeSpinz, we ask for personal details such as your name, date of birth, email address, phone number, and country of residence. Our registration process also requires a minimum deposit of 30 CAD for the casino welcome bonus, or 20 CAD for the sports welcome bonus, so we may collect payment-related information as part of this process.

• We gather identity and contact details provided during registration
• We collect transaction data, including deposits, withdrawals, and wagering history
• We track your gaming activity, bets placed, and sportsbook interactions to improve our services
• We record technical data such as IP address, browser type, and device information
• We may request identity documents, proof of residence not older than 90 days, and proof of ownership of your payment method for KYC verification
• We use cookies and similar technologies to understand how you use our platform

How We Use Your Information

Our FreeSpinz platform uses your data primarily to operate, maintain, and improve our casino and sportsbook services. We use your information to verify your identity, process deposits and withdrawals, apply bonus terms such as our Casino Welcome Pack and Sport Welcome Pack, and ensure compliance with our licensing obligations. We at FreeSpinz also use your data to communicate important account updates, respond to support requests, and send promotional offers such as our Weekly Cascade bonuses, Cashback Promo, and tournament invitations, where you have consented to receive such communications.

Our data processing also supports responsible gambling measures, fraud prevention, and compliance with anti-money laundering regulations. We analyse betting patterns and account activity to detect suspicious behaviour and to protect both our players and our platform from fraudulent activity.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal obligations under our Comoros licence, and, where applicable, your consent. If you wish to withdraw consent for marketing communications, you may do so at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners necessary for operating FreeSpinz Casino, including:

• Payment processors handling deposits and withdrawals, including Bee Dream Limited
• Game and live providers such as Pragmatic Play, Evolution, Hacksaw Gaming, NetEnt and other partners integrated into our platform
• Identity verification and KYC service providers
• Regulatory authorities, where required by our licence under the Government of the Autonomous Island of Anjouan
• Fraud prevention and anti-money laundering organisations

Any third party that processes your data on our behalf is required to maintain appropriate security standards and to use your information only for the purposes we specify.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Following account closure, we may retain certain records, particularly those related to KYC verification and financial transactions, for the period required under applicable gaming regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing
• You have the right to withdraw consent for marketing communications at any time
• You may request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. Our support team is available via live chat 24/7 and will assist you with any privacy-related requests.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption for sensitive data transmission, and we restrict access to personal information to authorised personnel only. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our platform, remember your preferences, and analyse site traffic. Our cookie usage also supports features such as personalised bonus offers, including our Pick & Spin promotions and VIP Club benefits. For more detailed information, please refer to our separate Cookie Policy.

Restricted Jurisdictions

Our FreeSpinz services are not available to residents of certain restricted countries, including Austria, Belarus, Bulgaria, Comoros, Estonia, France, Germany, Israel, the Netherlands, North Korea, Portugal, Romania, Russia, Spain, Ukraine (including Crimea), the United Kingdom, the United States of America, and all FATF blacklisted countries. We do not knowingly collect or process personal data from individuals residing in these jurisdictions.

Use of VPN

We do not permit the use of VPN or similar technologies to circumvent our geographic restrictions. If we detect VPN usage, we reserve the right to suspend your account and may be required to review associated personal data as part of our compliance obligations.

International Data Transfers

As our operations span multiple jurisdictions, including Costa Rica, Cyprus, and Comoros, your personal data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of FreeSpinz Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team at [email protected], or through our live chat, available 24/7 in English. We are here to help and will respond to your privacy inquiries promptly.