FreeSpinz Responsible Gaming

Our Commitment to Safer Play

We at Free Spinz operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and as part of that licence we are required to promote responsible gambling practices across our entire platform. But honestly, we would do this regardless of regulation, because we want our community of players to keep coming back to us for the right reasons - because they enjoy our games, our sportsbook and our promotions, not because they feel unable to stop. Our FreeSpinz team works continuously to make sure the tools below are visible, easy to use and genuinely effective.

We understand that gambling is meant to be a leisure activity. For the vast majority of our players, it stays exactly that: a bit of fun with our slots, live tables or sports betting markets. However, for a small number of people, gambling can become harder to control. Our Free Spinz platform is designed to help you recognise the signs early and take action before things escalate.

Signs That Gambling May Be Becoming a Problem

We encourage every player on our FreeSpinz platform to regularly check in with themselves. Some warning signs that gambling habits may need attention include:

• Spending more money or time than you originally planned
• Chasing losses by depositing again to "win back" what was lost
• Neglecting work, relationships or responsibilities because of gambling
• Feeling anxious, irritable or guilty after playing at our casino or sportsbook
• Borrowing money or using funds meant for essentials to keep playing
• Hiding your gambling activity from family or friends

If any of these sound familiar, we strongly encourage you to use one or more of the tools described below. There is no shame in pausing - our Vegas... we mean our FreeSpinz community is here for enjoyment, not pressure.

Deposit Limits

We give you full control over how much you deposit into your account. At Free Spinz, you can set daily, weekly or monthly deposit limits directly from your account settings. Once a limit is reached, we will automatically prevent further deposits until the period resets. If you want to increase a limit, our system requires a short cooling-off period before the change takes effect, while decreasing a limit is applied immediately.

Loss Limits and Wagering Limits

Beyond deposits, we also let you cap how much you are willing to lose or wager over a set timeframe. This is particularly useful if you want to enjoy our Megaways slots, live casino tables or sportsbook markets without worrying about losing track of your overall spend.

Session Time Reminders

Time can pass quickly when you are enjoying our Freespinz Originals or exploring the Jackpot Games section. That is why we offer session reminders that pop up after a set period of play, letting you know how long you have been active so you can decide whether to continue or take a break.

Self-Exclusion

If you feel you need a longer break, our FreeSpinz platform allows you to self-exclude for a defined period or indefinitely. During self-exclusion, you will not be able to log in, deposit or receive marketing communications from us. We take these requests seriously and will not reactivate an account early, even if asked, because the purpose of self-exclusion is to protect you.

Reality Checks

We also provide reality check notifications that summarise your time spent and activity on our site at regular intervals. This small nudge helps many players stay aware of their habits while enjoying our games and sports markets.

Cooling-Off Periods

Sometimes a short break is all that's needed. At FreeSpinz, you can request a cooling-off period ranging from 24 hours to several weeks. Your account remains visible but locked for the chosen duration, giving you space to reset without fully closing your account.

How to Set Up Responsible Gaming Tools

1. Log in to your FreeSpinz account
2. Navigate to the account settings or responsible gaming section
3. Choose the tool you want to use: deposit limit, loss limit, time-out or self-exclusion
4. Select your preferred duration or amount
5. Confirm your choice - our system will apply it immediately or after the required cooling-off period, depending on the tool

If you have trouble locating these settings, our support team at Free Spinz is always available to walk you through the process. You can also check our FreeSpinz bonus page to see how promotions are designed to reward responsible play.

Protecting Minors

We at FreeSpinz only accept players who are of legal gambling age in their jurisdiction, and we take age verification seriously. As part of our standard checks, we request identity documents, proof of residence no older than 90 days, and proof of ownership of the payment method used. We ask that these documents be supplied within 30 days of a request, and our review typically takes up to 10 days. This process helps us ensure that our Vegas-style entertainment never reaches anyone underage.

We also recommend that any shared computer or device used by family members have parental control software installed, as this adds another layer of protection against underage access to our platform or any other gambling site.

Restricted Jurisdictions

As part of our responsible approach, we do not accept players from certain countries, including Austria, Belarus, Bulgaria, Comoros, Estonia, France, Germany, Israel, Netherlands, North Korea, Portugal, Romania, Russia, Spain, Ukraine (including Crimea), the United Kingdom, the United States of America, and all FATF blacklisted countries. We maintain this list to comply with licensing requirements and to protect players in regions where online gambling regulation may not adequately support responsible play.

External Support Organisations

While our Free Spinz tools can help you manage your play, sometimes additional outside support is valuable. We encourage anyone concerned about their gambling, or that of a loved one, to reach out to independent organisations that specialise in gambling support. These include:

These organisations are independent of our FreeSpinz brand but work globally to support players, including those in our target markets such as Canada, Ireland, Finland, the wider Nordics and India.